Return and refund

1. Return Policy
At Mama Lifestyles, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 30 days of receiving your order. Items must be in their original condition, unused, and with all original packaging and tags attached.

2. Return Process
To initiate a return, please contact our customer service team at to obtain a Return Authorization Number (RAN). Include the RAN and a copy of your receipt with the returned item. Ensure that the item is securely packed to prevent damage during return shipping.

3. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as sending the wrong item or a defective product. In such cases, we will provide a prepaid return shipping label.

4. Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be reflected in your account, depending on your payment provider’s processing times.

5. Exchanges
If you would like to exchange an item, please return the original item and place a new order. Unfortunately, we do not process direct exchanges.

6. Non-Returnable Items
Certain items are non-returnable for hygiene reasons, including but not limited to opened eye masks or foot massagers. These items are final sale and cannot be returned or refunded.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at . We will arrange for a replacement or refund, and cover any return shipping costs.

8. Late Returns
Returns received outside of the 30-day window or items returned in a condition other than their original state may not be eligible for a refund.

9. Contact Us
For any questions regarding returns or refunds, please reach out to our customer service team at . We are here to assist you and ensure a smooth resolution.

Thank you for shopping with Mama Lifestyles. We appreciate your understanding and cooperation in adhering to our return and refund policies.